Michelatsch Immobiliare S.r.l.
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Aparthotel Adriatica FAQ

01/03/2021

Booking, payments and cancellation conditions

 

Can I book directly from your website?

Of course you can book directly from our website from the home page or from the pages of each accommodation.

From the search engine, you can check availability and prices and book stays of up to 20 days. For longer stays or if you have special requests, please contact us by phone or email at the following contacts:

 

Tel. +39 0431 194 53 06

Mobile +39 346 630 41 47

info@aparthoteladriatica.it

 

 

What methods of payment are accepted?

We accept payment in cash (up to 1.900,00 according to current regulations), by bank transfer (balance within 10 days before arrival), Bancomat or by Visa and Mastercard.

 

Is it safe to enter my credit card details on the site?

The percentage of those who have used electronic payment methods shows that the risks are zero. Visa and Mastercard have for many years had very effective verification tools in place, such as Secure Code or Verified by Visa, which require online registration of the card and the use of a specific password for online transactions.

We recommend that you set up the SMS notification service for card movements.

 

Are bookings accepted with a credit card as a guarantee?

Reservations are only confirmed after payment of a deposit by bank transfer or credit card withdrawal/payment.

 

Until when can I cancel my reservation without losing my deposit?

Current cancellation policies allow for free cancellation of the reservation up to 30 days before arrival. The money paid will be converted into a voucher to be used for stays in our facilities during the current year or the following year (2021 and 2022).

For more information see our regulations. https://en.aparthoteladriatica.it/conditions/

 

Are there fixed arrival and departure dates or is it possible to stay for periods of less than a week?

There are no fixed arrival and departure dates; depending on the period and type of accommodation, it is possible to stay for periods of less than 7 nights.

 

Is there a tourist tax?

Yes, there is a tourist tax. The amount is € 1.00 per person per day; children under the age of 12 are exempt (unless updated by the Municipal Administration). Disabled persons and accompanying persons are entitled to exemption, subject to notification at check-in and presentation of the appropriate documentation.

 

I cancelled my booking in 2020 and received a voucher, how can I use it?

Reservations should be made by direct request to the following contacts:

 

Tel. +39 0431 194 53 06

Mobile +39 346 630 41 47

info@aparthoteladriatica.it

 

It is sufficient to communicate that you are in possession of a voucher.

If the amount of the voucher is much less than 30% of the total amount of the deposit that is requested as confirmation, it will be necessary to make an integration.

 

The structure

 

Is the property facing the sea? Do the flats have a sea view?

The structure is located 50 metres from Lungomare Trieste, the nearest beach.

There are accommodations without sea view, with side, direct or panoramic sea view.

 

Is parking available?

The reservation guarantees one numbered parking space per unit. Covered or uncovered, on the premises or in an external car park (up to 600 m) depending on the type of accommodation booked.

The parking spaces are standard size (about 2.5mx5.0m x h 2.30).

Parking spaces are not guaranteed for vehicles of non-standard dimensions or with additional structures (e.g. garages).

 

Can extra parking spaces be reserved?

Yes, extra parking spaces at the property (subject to charge) are upon availability and can be booked directly on arrival or shortly in advance.

The parking spaces are standard size (about 2.5mx5.0m x h 2.30).

Parking spaces are not guaranteed for vehicles of non-standard dimensions or with additional structures (e.g. garages).

 

Are there parking facilities near the property?

The structure has an agreement with the Luna Blu car park, which is 600 m away; we advise you to contact us for any reservations for additional parking spaces http://www.parkinglunablu.com/

The parking spaces are standard size (about 2.5mx5.0m x h 2.10).

We do not guarantee parking spaces for vehicles of non-standard dimensions or with additional structures (e.g. garages).

 

Is a shuttle service available?

The Parking Luna Blu offers a free shuttle service with fixed timetables which can be viewed on the dedicated website.

http://www.parkinglunablu.com

 

Are there architectural barriers for people with disabilities?

The structure has no architectural barriers. There are 2 spacious lifts; every accommodation, the swimming pool area and the breakfast room can be reached without any steps.

 

Are there accommodations for the disabled?

Yes, some flats are equipped to accommodate guests with disabilities.

 

Are the flats for smokers or non-smokers?

The entire property is non-smoking.

 

Arrival and departure

 

What is the check-in time?

Access to the flats is guaranteed from 4:00 pm on the day of arrival.

 

Should I register my personal details in advance or on arrival?

Registration is compulsory before arrival. Upon final confirmation of the booking, sent by email, our guests receive a link to the registration form, which must be filled in accurately. On the day of check-in, it is advisable for one guest to go to reception with the documents of all the guests for a quick check.

 

Do I have to register my number plate in advance or on arrival?

No. The registration plate should be registered on arrival, when the receptionist will inform you of the allocated parking space. We recommend that you go to the reception desk with your car number plate details.

 

Is it possible to arrive in the morning?

It is possible to arrive in the morning; from 10:00 am onwards we provide parking and a beach area (if booked in advance).

 

Is it possible to check in early and check out late? Are services guaranteed?

Early check-in and late check-out are possible, subject to availability, to be checked on site and subject to payment. Services are also subject to availability, which cannot be communicated well in advance.

 

The structure's services

 

Is there Wi-Fi in the hotel?

The property offers a wi-fi connection; when you check in, the staff will give you your access credentials.

 

Is there a pool?

Yes, the property has a swimming pool located on the ninth floor and offers an amazing sea and lagoon view.

All Aparthotel guests have free access at set times.

Due to the ongoing pandemic, there are strict rules in place, including the maintenance of spacing, compulsory use of masks in all transit areas and toilets and a quota of guests in the pool area.

 

Is the use of the swimming pool included in the price?

Yes, guests have free access to the swimming pool.

 

Do I have to wear a swimming cap to use the pool?

It is strongly recommended that you wear a swimming cap to use the pool, but it is not compulsory.

 

Are pool towels provided?

Yes, pool towels are provided. The service must be requested at reception and you will receive a card that entitles you to obtain them free of charge from the bar staff on the ninth floor.

Sponge towels are for the exclusive use of the pool area; they must not be taken to the beach. 

 

Is there a possibility of having breakfast? What does it consist of?
It is possible to have breakfast by prior arrangement and for a fee for those staying in the flats. Breakfast is served from 07:30 am to 10:30 am

The cost is Euro 12.00 per person for adults and Euro 8.00 for children from 5 to 11 years old.

An international breakfast buffet is offered.

Alternatively, for those who prefer a lighter breakfast, there is our Skybar on the ninth floor, which is open from 09:00 am.

Here you will find fresh croissants, toasts and fruit juices every day.

 

Are there any common areas where I can watch TV?
There is a TV room on the ninth floor.

 

Is linen provided? How often is linen changed?
Linen (sheets and towels) is provided for the exact number of people indicated at the time of booking.
The linen is changed every 3 days (respecting the environment).
If you have any extra needs, please contact the reception staff during daylight hours.

 

Are the accommodations equipped with a safe?
Each accommodation has an electronic safe protected by a numerical code.

 

Is cleaning included in the price?
For both rooms and flats, the price includes the cleaning of the accommodation (including the final cleaning except for the kitchenette, pots and pans and crockery in the flats).

The two-room and three-room apartments are also cleaned daily (dusting, bathroom and interior floors - except for the kitchenette); sheets are changed every 3 days to protect the environment.

On departure, the flat must be left in good condition and free of rubbish; dishes and pots and pans must be washed and put away in the appropriate places.

 

Are pets allowed?
Small and medium-sized pets are allowed, subject to prior notification at the time of booking and authorisation from the Management. An extra charge is required for this service.

Pets are not allowed in the swimming pool or in the breakfast room. 

 

Can pets have access to the beach?
Pets can only access the dedicated beach offices: 

 

Spiaggia libera di Legambiente - Bau Beach next to Faro Rosso - Sabbiadoro
Doggy Beach between Beach Office nr. 1 and 2 - Sabbiadoro
Sunny Pet by Beach Office nr. 19 - Sabbiadoro          
Spiaggia di Duke after Beach Office nr. 6 - Riviera

 

Are there facilities for children?
On request and subject to availability, we can provide high chairs, baby baths and bed rails free of charge. We can also provide a cot (for children up to 2 years of age) for a charge of Euro 8.00 per day. 

 

How many TV sets are there in the flat? What kind of channels can you watch? Is there pay TV?
Two-room flats and rooms have one television set, while three-room flats have two televisions.
You can watch both digital and satellite channels, but there are no pay TV channels.

Is it possible to rent bicycles?
Yes, it is possible to rent bicycles at the reception desk during opening hours (8 a.m. to 10 p.m.). The service is subject to a charge and it is possible to hire by the hour or book for the whole day. 

 

Is there a laundry service?
There is a communal laundry room on the second floor of the building, equipped with washing machines, dryers, iron and ironing board. 

 

Are there products for coeliacs or those with food intolerances?
Basic products for coeliacs or those with food intolerances are available on request. 

 

Does the property have a restaurant?
The property does not have a restaurant.
However, you can have lunch at the bar on the 9th floor. Quick cold dishes or snacks are available.
There is a charge for this service, which is reserved for guests only.

 

Is it possible to have mail or parcels delivered?
It is possible to have mail or parcels delivered. For organisational reasons, please inform the reception staff in advance. 

 

What are the reception hours?
Reception is open from 08:00 am to 10:00 pm.
Outside these hours, for emergencies we can be contacted at the following telephone number: 
+39 346 630 4147

 

What is the check-out time?
The check-out time for rooms is 10:00 am;
Flats must be vacated by 09:30 am.

Can I postpone my departure and keep my room and use the services?
Subject to availability, to be checked at reception the evening before your departure, we offer the possibility of a late departure for a fee.
Please contact reception staff for more information, prices and to check availability. 

 

Info Covid

 

Visit the dedicated FAQ link on Covid19

https://en.aparthoteladriatica.it/news/covid-19-useful-information-faq-245/

 

What measures are taken to sanitise accommodation?

For the 2021 season, in relation to the recent situation caused by COVID19, we have, like everyone else, defined specific protocols for sanitising the rooms, in accordance with ministerial directives, the ordinances of the Friuli Venezia Giulia Region and the even more specific ones of our category associations, Federalberghi and Confcommercio.

Michelatsch Immobiliare Srl, the administrator of the Aparthotel Adriatica and Villa Anna, in addition to guaranteeing, as always, the punctual and scrupulous cleaning of the rooms, has chosen to rely on professionals to sanitise them and then continue with the use of high-level products from the VIRKON line.

 

During the stay

 

Who can I contact with any queries?

The reception staff at the Aparthotel Adriatica is at your complete disposal from 08:00 am to 10:00 pm.

The staff can be reached by landline, mobile phone or via instant messaging WhatsApp.

 

Tel. +39 0431 194 53 06
Mobile +39 346 630 41 47

 

During the night, for emergencies, please call the following number

+39 346 630 4147

 

The beach

 

Is beach service available?

The hotel has an agreement with beach office No. 10, located a few steps away.
For stays in flats, the service is by reservation and on payment, subject to availability.

The rates are:
Euro 12,00 per day in July and August
Euro 10,00 per day in May, June and September.

The service includes a numbered place (not to be communicated in advance and including 1 umbrella and 2 sunbeds) between the 15th and 25th row.

 

For stays in a hotel room, the service is included for the entire stay (from 10:00 am on the day of arrival to the evening of the day before departure).

 

Alternatively, you can book a beach place at other offices (or in a specific row) at the following link:
https://lignanosabbiadoro.it/it/prenota/ 

 

How does it work if I want to reserve sun umbrella located side by side?
You must book the service in advance and notify us of your requirement when you make your reservation.

 

Surroundings and general information

 

Is it possible to reach the facility by public transport?
Yes, the facility is very close to several city bus stops. Below is the link to the integrated transport site for the area: 

https://tplfvg.it/it/il-viaggio/servizi-e-orari/

 

The nearest railway station is located in Latisana (precise name Latisana-Lignano-Bibione) and is 20 km away; it is connected to the city of Lignano Sabbiadoro with regular buses that during the summer season intensify the frequency of runs. 

https://www.trenitalia.com/

 

What are the nearest airports?
The nearest airports are Trieste Airport at 60km, Treviso Antonio Canova International Airport at approx. 80km and Venice Marco Polo International Airport at approx. 90km. 

https://triesteairport.it/it/

https://www.trevisoairport.it/

https://www.veneziaairport.it/