1. ARRIVAL and CHECK-IN
The occupation of the accommodation must take place on the arrival day between 16:00 and 20:00.
In case of delay or arrival outside the indicated time, please inform Aparthotel Adriatica in time (+39 0431 194 5306).
Otherwise, the apartment will be kept free only for another day.
Check-in is at the reception of the Aparthotel Adriatica, whose entrance is in Via Vicenza 31.
Upon arrival, the identity documents of all persons staying in the apartment, including minors and small children, must be presented so that they can be entered in the guest register, in accordance with the obligation to register.
For registration, we recommend that only one member of the family/group comes the reception with all documents of the persons traveling with them (including minors and small children).
2. DEPARTURE and CHECK-OUT
The accommodation and its parking lot must be vacated by 9:30 a.m. on the morning of the day of departure, unless separate arrangements have been made with the reception so that our staff can check the condition and cleanliness of the accommodation and perform the final cleaning.
If the guest does not respect the check-out time without prior agreement with the reception, a penalty of 50% of the cost of the last night will be charged.
In case of early departure within the agreed period, the guest must continue to pay for the entire booked period and consequently cannot claim any refund of amounts already paid.
However, each case is handled and evaluated individually by management.
3. TERMS OF PAYMENT
- PAYMENT
In order for the reservation to be considered valid, the Guest must pay as confirmation approximately 30% of the rental price (additional services excluded) by bank transfer (any fees or commissions are the responsibility of the client), online payment by credit card (VISA or MasterCard) on our website www.aparthoteladriatica.it or in cash at the reception.
For short stays, may be requested directly payment of the balance or the first night.
- PAYMENT OF THE BALANCE
The balance must be paid upon arrival as follows:
- in cash (up to € 1.999,99),
- by ATM or credit card (only Visa and MasterCard can be accepted). Please check if you may have a limit on your credit card if you want to use this payment method, especially since you are abroad and the limit there is often different than in the domestic market.
- The balance can also be paid by bank transfer, which must be received before the date of arrival. If the transfer has not been received on our bank account at the time of departure, the Guest must pay the balance with another means of payment.
- RECEIPTS AND INVOICES
It is possible to request a tax document or the issuance of an invoice in the name of a specific person or in the name of a legal entity.
This request must be made at the time of booking, if possible, and in any case before the guests register.
However, it is not possible under any circumstances to divide the total amount among several receipts/invoices.
- SECURITY DEPOSIT
The Guest is obliged to treat the apartment and household goods (dishes, appliances, mattresses, furniture, etc.) with the utmost care. Complaints about the condition of the apartment and inventory will be accepted only within 4 hours after handing over the keys. Any breakage or damage must be replaced.
As a guarantee of respectful treatment, maintenance and proper use of the apartment, a deposit of € 200,00 (€ 1.000,00 for groups of young people or in special cases at the discretion of the management) is required at the time of handing over the keys, to be paid in cash.
This deposit will be returned on the day of departure, after checking the good condition of the apartment.
4. NUMBER OF GUESTS
It is not allowed to accommodate more people (including children) than indicated in our booking confirmation.
If more guests arrive than registered (but in no case may exceed the maximum number of people allowed according to the description of the accommodation), we will notify the authority and charge an additional fee.
5. PARKING PLACE
Each booked accommodation includes one (1) numbered parking space, which is located directly in the house or in the surrounding area, or covered or uncovered (after 12pm on the day of arrival), depending on the type of accommodation booked.
The parking space must be vacated together with the apartment by 9.30am on the day of departure.
It is not possible to reserve a specific parking space.
6. MAGNETIC KEY CARDS
Access to the facility, parking and accommodation is possible by using magnetic key cards.
Two (2) cards will be issued per accommodation.
The magnetic key cards, which are inserted into the card reader, supply the accommodation with electricity. Refrigerator and air conditioner also work WITHOUT a card on a separate circuit.
Additional cards can be requested at the reception for a fee.
In case of loss or damage of the cards a penalty of € 20,00 per card will be charged.
7. ARMBANDERS
Guests are required to wear (or show) an identification bracelet so that the Aparthotel staff can distinguish visitors to the Sky Bar from Aparthotel Guests.
If the wristband is missing, the staff of the Aparthotel is obliged to ask for the name and accommodation number for the security check.
8. CLEANING OF THE ACCOMMODATION
The intermediate cleaning (if provided), as well as the final cleaning, does not include the cleaning of the cooking area and, at the same time, of dishes and pans.
It is not possible to set a fixed time for intermediate cleaning. They are carried out during the working hours of the cleaning staff, from 8 a.m. to 3 p.m.
The final cleaning is included in the price of the accommodation but does not include the cleaning of the kitchenette and also of the dishes and pots.
If the accommodation is left excessively dirty, with garbage, dishes or textiles to be replaced, etc., a surcharge of € 50,00 will be applied for extra cleaning.
9. BED LINEN AND TOWELS
Bed linen and towels are provided for the number of persons indicated at the time of booking.
Bed linen and towels are changed every 3 days (for stays of minimum 5 nights).
For extra needs, please contact the reception staff during opening hours (8.00-22.00)
10. PETS
It is possible to bring small dogs with you, for a fee, and only if previously communicated and authorized by the Management.
A maximum of one (1) dog (max 10 kg) is allowed per accommodation. The pet should never be left alone in the accommodation for a long time.
A period of time will be arranged during which our cleaning staff will be able to enter the accommodation to carry out the cleaning in the absence of the pet.
The Guest is considered responsible for damage or disturbance caused by the animal itself and will be required to sign a declaration of responsibility and to bear any expenses to repair any damage caused to things or persons.
11. ACCESS TO THE ACCOMMODATION
Staff authorised by the Management (in-house staff or external technicians) may enter the accommodation for cleaning and for any repairs or maintenance even in the absence of the guests and, in the event of an emergency or necessity, without prior notice.
12. USE OF THE SWIMMING POOL
The Aparthotel has a swimming pool located on the ninth floor and offers amazing sea and lagoon views.
The swimming pool is open from 9.00 to 20.00.
All guests of the Aparthotel have free access to the terrace during the opening hours of the Sky Bar (9.00 – 23.00).
13. POOL TOWELS
Pool towels can be rented, which must be requested at the Reception. You will be given a “Towels Card” which entitles you to receive a number of sheets equal to the number of holiday participants, free of charge or for a fee (depending on the booked formula).
The pool towels, which can be collected at the Bar on the ninth floor, are for the exclusive use of the pool area; they must not be brought to the beach.
It is possible to change the towel every 3 days (for stays of minimum 5 nights).
In case of loss of the towels, a penalty of € 15.00 per towel will be charged.
14. SUN BEDS IN THE POOL AREA
Sun loungers by the pool are available free of charge for all guests of the Aparthotel.
It is not possible to book the beds, or occupy them with the towels and then leave.
In case that a sun bed is occupied by towels/personal items without the presence of the owner of the same, the staff of the Aparthotel is obliged to remove them in order to allow all Guests to benefit equally from the service.
Removed items will be kept at the bar by our staff.
It is strictly forbidden to use the sofas of the wet bar (or with wet costume).
15. BAR AND CONSUMPTIONS ON THE TERRACE
Access to the sky bar is open to the public, even to those not staying at the Aparthotel.
On the terrace, either on the sunbeds, on the sofas or on the tables of the bar, it is not allowed to consume food or drinks brought from outside or from the accommodation.
16. RESPONSABILITY OF THE STRUCTURE
Aparthotel Adriatica cannot be held liable for any breakage, accident, loss, theft, delay or inconvenience that may occur in the accommodation during the stay. Our staff always provides its services to help solve any problems, provided that any proven claims for damages must be agreed directly on the spot.
For any legal disputes, the exclusive jurisdiction is that of Udine.
17. SILENCE HOURS
With due respect for other guests, the hours of silence are to be observed from 13.00 to 16.00 and from 22.00 to 8.00. During these hours it is forbidden to listen to loud music or TV programmes (to disturb others), noise on the terraces, noise in the corridors, etc.
The staff of Aparthotel Adriatica is obliged to intervene in case of non-compliance.
18. EMERGENCY NUMBER
There is a 24-hour emergency number available for our guests.
It is available between 11 p.m. and 8 a.m. ONLY for real emergency situations.
In case the number is called for other (non-emergency) reasons, part of the deposit will be retained.
19. COMPLIANCE WITH REGULATIONS AND OTHER GUESTS
All guests are obliged to abide by the rules of Aparthotel Adriatica and to observe the common rules concerning peace and respect for others, especially in the afternoon and at night.
19. ACCEPTANCE OF THE REGULATION
At the time of booking, with the payment of the deposit, the tenant expressly accepts all the above conditions.
