Booking, payments and cancellation conditions
Can I book directly from your website?
Of course, you can book directly from our website from the home page or from the pages of each accommodation.
From the search engine, you can check availability and prices and book stays of up to 20 days. For longer stays or if you have special requests, please contact us by email on
info@aparthoteladriatica.it
What methods of payment are accepted?
We accept payment in cash (up to € 4.990,00 according to current regulations), by bank transfer (balance has to be on our account within 10 days before arrival; rest payments by bank transfer can be accepted only if accorded in advance and visible on our bank account before the departure), Bancomat or by Visa and Mastercard. Please check if you may have a limit on your credit card if you want to use this payment method, especially since you are abroad and the limit there is often different than in the domestic market.
Is it safe to enter my credit card details on the site?
The main part of those who have used electronic payment methods confirm that the risk is zero. Visa and Mastercard have had very effective verification tools in place for many years, such as Secure Code or Verified by Visa, which require online registration of the card and the use of a specific password for online transactions.
We recommend that you set up the SMS notification service for card movements.
Are bookings accepted with a credit card as a guarantee?
Reservations are only confirmed after payment of a deposit by bank transfer or credit card withdrawal/payment.
Until when can I cancel my reservation without losing my deposit?
Current cancellation policies allow a cancellation without penalty of the reservation (excluded not refundable* bookings) up to 30 days before arrival. The money paid will be converted into a voucher to be used for stays in our facilities during the current year of emission of the voucher or the following one.
For more information see our regulations.
*in case of cancellaton of a not refundable booking, there's no reimbursement or emission of a voucher previewed
Are there fixed arrival and departure dates or is it possible to stay for periods of less than a week?
There are no fixed arrival and departure dates; depending on the period and type of accommodation, it is possible to stay for periods of less than 7 nights.
Is there a tourist tax?
Yes, there is a tourist tax. The amount is € 1,00 per person per day; children under the age of 12 are exempt (unless updated by the Municipal Administration). Disabled persons and accompanying persons are entitled to exemption, subject to notification at check-in and presentation of the appropriate documentation.
I cancelled my booking in 2024 and received a voucher, how can I use it?
Reservations should be made by direct request to the following e-mail:
info@aparthoteladriatica.it
It is sufficient to communicate that you are in possession of a voucher.
If the amount of the voucher is much less than 30% of the total amount of the deposit that is requested as confirmation, it will be necessary to make an integration.
The structure
Is the property facing the sea? Do the flats have a sea view?
The structure is located 50 metres from Lungomare Trieste, the nearest beach.
There are accommodations without sea view, with side, direct or panoramic sea view.
Is parking available?
The reservation guarantees one numbered parking space per unit. Covered or uncovered, on the premises or in an external car park (up to 650m) depending on the type of accommodation booked.
The parking spaces are standard size (about 2.5mx5.0m x h 2.30).
Parking spaces are not guaranteed for vehicles of non-standard dimensions or with additional structures (e.g. roof car box, bike-trailer, trailer, etc.).
Parking spaces are allocated according to the type booked and availability on arrival. It is not possible to reserve a specific parking space.
The measurements of the parking lots and the space available for manoeuvring are standard and allow easy access for medium-sized cars. In case of parking difficulties for very long cars, SUVs, minibuses, camper vans, sports/rear cars, or particularly tall cars (e.g. with roof boxes), the Management will not be obliged to find an alternative parking space.
All additional objects belonging to the Guest (e.g. bicycles, trailers, paddle boards, inflatables and similar) may be deposited only on the premises if they do not protrude from the boundary lines of the parking space allocated to them.
Otherwise, such objects must be removed.
The parking space assigned to all apartments WHITE is uncovered, in a plot of land located 50 metres from the structure on which there are maritime pines, part of the local flora, which cannot be removed.
We therefore highly recommend that you bring a car cover to protect your car.
Disposable car covers are available at the reception for a fee.
Can extra parking spaces be reserved?
Yes, extra parking spaces at the property (subject to charge) are upon availability and can be booked directly on arrival or shortly in advance.
The parking spaces are standard size (about 2.5mx5.0m x h 2.30).
Parking spaces are not guaranteed for vehicles of non-standard dimensions or with additional structures (e.g. roof car box, bike-trailer, trailer, etc.).
If available, the additional parking lot will be available for
- € 17,00 per day for a covered parking place at the aparthotel
- € 15,00 per day for a covered parking place at 650m fron the aparthotel
- € 10,00 per day for a not covered parking place at 50m from the aparthotel
Are there parking facilities near the property?
The structure has an agreement with the Luna Blu car park, which is 650m away; we advise you to contact them for any reservations for additional parking spaces.
The parking spaces are standard size (about 2.5mx5.0m x h 2.10).
We do not guarantee parking spaces for vehicles of non-standard dimensions or with additional structures (e.g. roof car box, bike-triler, trailer, etc.).
Is a shuttle service available?
The Parking Luna Blu offers a free shuttle service the day of the arrival and the departure, available from approximately the middle of May until the middle of September, from Monday to Sunday from 9 am to 1 pm and from 4 pm to 7pm. Please find further information on their web site http://www.parkinglunablu.com
Are there architectural barriers for people with disabilities?
The structure has no architectural barriers. There are 2 spacious lifts; every accommodation, the swimming pool area and the breakfast room can be reached without any steps.
Are there accommodations for the disabled?
Yes, some flats are equipped to accommodate guests with disabilities.
Are the flats for smokers or non-smokers?
The entire property is non-smoking.
Arrival and departure
What is the check-in time?
Access to the flats is guaranteed from 4 pm on the day of arrival.
Should I register my personal details in advance or on arrival?
Registration is necessary before arrival. Upon the final confirmation of booking, sent by e-mail, our Guests receive a link to the registration form, which has to be filled in accurately. On the day of check-in, it is advisable for only one Guest to come to reception with the documents of all the Guests (including small kids and babies) for a quick check.
Do I have to register my number plate in advance or on arrival?
The number plate can be registered together with the check-in online of all the people travelling or eventually directly at the arrival, when the reception will communicate the assigned parking lot. We highly recommend to come to the reception desk with the car number plate details.
Is it possible to arrive in the morning?
It is possible to arrive in the morning; from approximately 10 am onwards, we provide parking and (if booked previously) the beach service (sun umbrella and sun beds) or eventually use the pool area.
Is it possible to check in early and check out late?
Yes, it is possible, upon availability and extra charge, to check-in earlier or check-out later than the standard timetables. Unfortunately, it is not possible to confirm these possibilities with large advance.
The structure's services
Is there Wi-Fi in the hotel?
The property offers a free light Wi-Fi connection; during the check-in, the staff will give you your access credentials.
Is there a pool?
Yes, the property has a swimming pool located on the ninth floor which offers an amazing view to sea and lagoon.
All Guests of the Aparthotel have free access at settled times.
Is the use of the swimming pool included in the price?
Yes, Guests have free access to the swimming pool.
Do I have to wear a swimming cap to use the pool?
It is highly recommended to wear a swimming cap in the pool, but it is not mandatory.
Are pool towels provided?
Pool towels can be rented, service to be required at the reception. A “Towels Card” will be handed out, which entitles to receive the same number of towels as number of holiday participants, free of charge or for a fee (depending on the booked formula).
The pool towels, which can be collected at the Bar on the ninth floor, are for the exclusive use of the pool area; they must not be brought to the beach.
Is there a possibility to have breakfast?
Yes, upon reservation and for charge for those you stay in the apartments with option EASY. The service is included in the price though for Guests staying in rooms or in the apartments with option PLUS.
Breakfast is served from 7.30 am to 10.30 am.
Are there any common areas where I can watch TV?
There is a TV room on the ninth floor.
Is linen provided? How often is it changed?
Linen (bed sheets and towels) is provided for the exact number of people indicated at the moment of booking.
The linen is changed approximately every 3rd day (for stays of minimum 5 nights) with the following cadence:
For stays of 5 or 6 nights - 1 change of bed linen and towels
For stays of 7 or 8 nights - 2 changes of bed linen and towels
For stays of 9, 10 or 11 nights - 3 changes of bed linen and towels
For stays of 12, 13 or 14 nights - 4 changes of bed linen and towels
For stays of 15 nights - 5 changes of bed linen and towels
and so on.
If you have any special needs, please ask the reception staff.
Are the accommodations equipped with a safe?
Each accommodation has an electronic safe protected by a numerical code.
Is cleaning included in the price?
Yes, for our hotel rooms daily cleaning is included in the price.
Apartments are cleaned daily for option PLUS and approximately every 3rd day for option EASY with the following cadence:
For stays of 5 or 6 nights - 1 intermediate cleaning
For stays of 7 or 8 nights - 2 intermediate cleanings
For stays of 9, 10 or 11 nights - 3 intermediate cleanings
For stays of 12, 13 or 14 nights - 4 intermediate cleanings
For stays of 15 nights - 5 intermediate cleanings
and so on.
Bed linen and towels are changed for all accommodations approximately every 3rd day (for a minimum stay of 5 nights), to protect the environment (see cadence above).
If extra changes are needed, please ask the reception staff during the opening hours.
At the departure, the accommodation has to be left in good conditions and free of rubbish; dishes, pots and pans have to be washed and stored in the appropriate places, otherwise a penalty of € 50,00 is required.
Are pets allowed?
Small dogs (max 10kg) are allowed, but they have to be notified at the moment of booking and are subject to authorisation from the Management. For this service an extra charge is required. Pets are not allowed in the swimming pool area and in the breakfast room.
Can pets have access to the beach?
Pets can only access the dedicated beach offices:
Spiaggia libera di Legambiente - Bau Beach next to Faro Rosso - Sabbiadoro
Doggy Beach - between Beach Office nr. 1 and 2 - Sabbiadoro
Sunny Pet by Beach Office nr. 19 - Sabbiadoro
Spiaggia di Duke after Beach Office nr. 6 - Riviera
Are there accessories for children?
On request and upon availability, we provide high chairs, baby bath tubs and bed rails (first accessory free of charge, eventually further ones € 5,00 per night).
Also, on request and upon availability, we provide a baby bed (for children within 2 years) or a bed of 1,60m (for children within 11 years) for € 10,00 per night.
The accommodation has a TV? Which type of channels are available? Is there a pay-TV?
2-room apartments and hotel rooms have one television, while 3-room apartments have two televisions.
You can watch both digital and satellite channels, but there are no pay TV channels.
Is it possible to rent bicycles?
Yes, it is possible to rent bicycles at the reception desk during the opening hours (8 am to 10 pm).
The service is subject to charge (per hour or per day).
Is there a laundry service?
There is a communal laundry room on the second floor of the building, equipped with washing machines, dryers, iron and ironing board.
A laundry service is not available.
Are there products for coeliacs or those with food intolerances?
On advanced request, basic products for coeliacs or those with food intolerances will be available.
Does the property have a restaurant?
The property does not have a restaurant.
However, you can have lunch at the SkyBar on the 9th floor, where snacks and cold dishes are served.
The service is for charge.
Is it possible to have mail or parcels delivered?
It is possible to receive mail or parcels. For organisational reasons, please inform the reception staff in advance.
What are the reception hours?
Reception is open from 8.00 am to 10.00 pm.
Outside the opening hours, for emergencies, we can be reached 24/7 at the following telephone number:
+39 346 630 4147
What is the check-out time?
The check-out time for rooms is 10 am;
Apartments have to be left within 9.30 am.
The parking place has to be left at the same time as the accommodation.
During the stay
Who can I contact with any queries?
The reception staff of the Aparthotel Adriatica is at your complete disposal from 8 am to 10 pm.
The staff can be reached by phone, cell phone or via instant messaging WhatsApp.
Tel. +39 0431 194 53 06
Mobile +39 346 630 41 47
During the night, for emergencies only, please call the following number
+39 346 630 4147
The beach
Is beach service available?
The aparthotel has an agreement with beach office no. 10 and beach office no. 9, located a few steps away of the facility.
For stays in hotel rooms, the service is included and automatically booked for the whole stay (from 10 am of the arrival day until the evening of the day before the departure).
For stays in the apartments, the service is upon availability and option booked.
Option EASY
Option PLUS
Alternatively, you can book a beach place at other beach offices (or in a specific row) at the following link
What should I do if I want to reserve two or more sun umbrellas located close to each other?
It is necessary to book the service in advance and notify us immediately at the moment of booking your need to stay close to other Guests. Special requests will always be considered, but cannot be guaranteed and are not contractually binding.
Surroundings and general information
Is it possible to reach the facility by public transport?
Yes, the facility is very close to several city bus stops. Below is the link to the integrated transport site for the area:
https://tplfvg.it/it/il-viaggio/servizi-e-orari/
The nearest railway station is in Latisana (precise name Latisana-Lignano-Bibione) and is 20 km away; it is connected to the city of Lignano Sabbiadoro with regular buses that during the summer season intensify the frequency of runs.
https://www.trenitalia.com/
What are the nearest airports?
The nearest airports are Trieste Airport at 60km, Treviso Antonio Canova International Airport at approx. 80km and Venice Marco Polo International Airport at approx. 90km.
https://triesteairport.it/it/
https://www.trevisoairport.it/
https://www.veneziaairport.it/
