Michelatsch Immobiliare S.r.l.
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COVID 19 - useful information - FAQ

13 June 2020

Can I book my next holiday?

Of course, by phone 0039 0431 194 53 06 or by e-mail  info@aparthoteladriatica.it  or directly on our website.

You can book quietly, if necessary at a later time you can still decide to vary the dates of the booking.

 

I'm not sure about my date, can I cancel?

We recommend that you contact us, you can decide on the solution that best suits your needs.

You can decide whether to change period or receive a voucher equal to the amount paid... Remember, the cancellation is free up to  10* days before arrival! 

 

I booked my holiday, it's still a few months until I arrive; what do you suggest me to do?

We recommend that you wait before canceling your booking. Cancellation is still possible up to 10* days  before the arrival date. 

 

Can I postpone my holiday while keeping the deposit paid and without additional charges?

Absolutely yes, you can move the dates of your stay at any time, up to 10* days before arrival.

 

How long can I cancel my holiday without losing the deposit?

You can cancel for free up to 10 days before arrival! You will receive a voucher of the 100% of the deposit paid.

 

Can I move my holiday to next year?

Of course, you can move your booking into this and nextseason. However, please contact us, we will study the most suitable solution for your needs.

 

Are the rooms and apartments sanitized and safe?

For the 2020 season, in relation to the recent situation caused by COVID19, we have all defined specific protocols for the sanitization of environments, in accordance with the ministerial directives, the ordinances of the Friuli Venezia Giulia Region and those even more specific to our Trade Associations, Federalberghi and Confcommercio.

Michelatsch Immobiliare Srl, administrator of the Aparthotel Adriatica and Villa Anna, has chosen to rely on professionals to sanitise them and continue with the use of high-level products from the VIRKON-line.

You'll also find disinfectant dispensers in each area of the property and directions that help you to respect the space in the common areas.

Laundry and towels are also washed and disinfected according to current regulations.

For any need you can always ask to the reception.

 

Can we go to the beach?

The bathing establishments are equipped to ensure the necessary safety vestments. For more information,  see this link  
https://lignanosabbiadoro.it/it/blog/1717-faq-estate-2020/

 

Will there be breakfastservice?

Of course, complying with safety regulations.

 

How will the breakfast buffet work?

Following the safety distance regulations, the breakfast buffet will be rethought to make you always find the usual specialties.

Will the distance between the tables be maintained in the breakfast room and the bar

Of course, you can sit comfortably at your table with your family, in the peace of mind that our staff has thought of everything for your own safety.

 

Can we use the pool?

Of course, the pool will be usable, always complying with the regulations in this regard and therefore respecting a certain number of square meters per person.

 

And outside our facility:

The use of masks remains mandatory for the time being in those places where it is not possible to respect the distance (e.g. elevator, shops, cashier or at the counter of bars and restaurants, supermarkets, etc.)

 

At the restaurant and bar you can sit (without a mask) with your family and friends, following the instructions of the staff of the restaurant regarding the maximum number of people for each table.

 

You will always find the sanitizing gel available at the entrance of every room/shop/activity.

 

*Only for this special situation and possibly this term is re-evaluated on a case-by-case basis based on the need or particular situations that may arise.